• Achieved connectivity target

  96.5% of new-gen chargers connected to the backend
• 3x faster configuration

  Installers reported reduced friction and time-on-site
• Improved installers' experience

  Positive feedback highlighted easier and more intuitive setup and testing
• Recognised by customers

  EVBox Livo charging station was rated best overall by customers in P3 Group's 2023 Wallbox Benchmark, standing out in every category—especially for its installer experience, which scored 88.7 / 100
• Recognised by industry experts

  Frankfurter Allgemeine Zeitung has ranked EVBox Livo as the smartest charging station on the market

I start from digging into how installers actually work with EVBox stations and competitors:

• Interviewed installers across 4 markets (NL, BE, FR, NO) with regional teams.
• Interviewed tech support, the people talking to installers every day.
• Collected known issues and feedback on previous-gen stations from Product.
• Hands-on tested 4 competitor stations with the Hardware Design team.

I mapped the to-be journey for the new-gen installer experience.

I kicked off the design phase with rapid user flows and wireframes as the fastest way to communicate ideas and align with Product and Development teams, surfacing technical constraints, errors, and edge cases early.

The most critical flow in the app. Installers connect to the station's Wi-Fi hotspot and authenticate with a security code. For security reasons the network is visible only in the app.

We encoded all credentials into a QR code on the configuration sticker. One scan: auto-connect, auto-authenticate. Done.

The happy path is quick. The edge cases aren't. 20-character security code, cross-platform Wi-Fi restrictions, denied camera access, failed authentication. Each one is a rabbit hole.

I cut manual input by using the station ID as the hotspot name and splitting long strings into 4-character chunks. For the rest, I mapped every error path with the dev team and designed recovery flows for both iOS and Android.

Usability tests with installers in the Netherlands and Germany refined sticker placement, in-app instructions, and the full interaction flow.

The Configuration Wizard tackles the biggest pain points in initial station setup.

Usability testing surfaced four issues:

• Lost in connectivity sub-flows
  Close button was there. Nobody saw it. Everyone looked for a CTA at the bottom.

  Solution: Added a "Done" button where installers actually look — bottom of the screen.

• Unclear sticker placement
  Participants didn't know where to put the configuration sticker.

  Solution: Rewrote instructions with the tech writing team.

• No feedback after applying a setting
  Moving to the next step wasn't enough — users couldn't tell if a setting took effect.

  Solution: Added a green confirmation banner after each applied setting.

• No clear endpoint
  Users didn't know what to do next after the configuration in the app was done.

  Solution: Combined final instructions with a completion confirmation screen.

Next round of testing: all issues resolved. Users rated it 5/5.

Four constraints shaped the visual design:

• Neutral branding
  The app works with EVBox and other brands — no EVBox logo, colors, or patterns allowed.
• Product illustrations instead of photos
  Branded renders were off-limits. I created custom illustrations within the design system.
• Light color mode
  Dark on light reads better everywhere installers work from underground parking to bright sunlight.
• Design system compliance
  Built with existing design system components, patterns, and icons for cross-product consistency.